Terms & Conditions

1. Introduction

1.1 These terms and conditions govern the sale and use of products on the Chronex website. 1.2 By placing an order or using our website, you agree to abide by these terms. 1.3 These terms do not affect your statutory consumer rights under applicable law, including the Consumer Rights Act 2015.

2. Interpretation

2.1 In these terms:

  • "Chronex," "we," "our," or "us" refers to the company operating this website.

  • "You" or "your" refers to the customer placing an order or using our website.

3. Order Process

3.1 Our product listings serve as invitations to treat, not binding offers. 3.2 A contract forms only when we confirm your order via email. 3.3 To order: add products to your cart, proceed to checkout, provide shipping/payment details, agree to these terms, and complete payment. You'll receive an order confirmation once accepted.

4. Products

4.1 Chronex sells NAD+ liposomal supplement capsules exclusively. 4.2 We may change or discontinue products without notice.

5. Pricing

5.1 All prices are listed on our website in USD. 5.2 We may update prices anytime. Orders confirmed before a change are unaffected. 5.3 Prices include any applicable sales tax.

6. Payment

6.1 Full payment must be made during checkout. 6.2 Accepted payment methods are displayed at checkout. 6.3 If payment fails or is reversed, we may cancel the order. 6.4 Unjustified chargebacks may result in:

  • Reimbursement of chargeback amount.

  • Payment of associated bank/processing fees.

  • An admin fee of $25.

  • Legal fees or recovery costs, if applicable.

7. Shipping

7.1 We currently ship only within the United States via USPS. 7.2 Orders are fulfilled within 2–5 business days. 7.3 Delivery typically takes 1–4 business days after dispatch. 7.4 We do not guarantee exact delivery dates. 7.5 See our [Shipping Policy] for full details.

8. Cancellation & Returns

8.1 You may cancel an order prior to it entering fulfillment. Contact us promptly. 8.2 Due to the nature of our products, we do not accept returns for change of mind. 8.3 Damaged or defective items are eligible for a replacement or refund. Notify us within 30 days with evidence.

9. Warranties

9.1 You warrant that:

  • You are legally able to enter into a contract.

  • All order information is accurate.

9.2 We warrant that:

  • We are authorized to sell the product.

  • Products are as described, in good condition, and free of legal encumbrances.

10. Limitations of Liability

10.1 Nothing in these terms excludes liability for death or injury due to negligence or fraud. 10.2 We are not liable for:

  • Delays or failures caused by events outside our control.

  • Indirect, incidental, or business-related losses.

11. Order Cancellation by Chronex

11.1 We reserve the right to cancel orders if:

  • Payment fails.

  • You breach these terms.

  • External events prevent fulfillment (e.g. natural disaster, supply chain issues).

12. Intellectual Property

12.1 All content, branding, and materials on this website are owned or licensed by Chronex and protected by intellectual property laws.

13. Revisions

13.1 We may revise these terms at any time. Updates apply to future orders only.

14. Third Party Rights

14.1 These terms are between you and Chronex. No third party has rights to enforce them.

15. Governing Law

15.1 These terms are governed by the laws of England and Wales. 15.2 Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Information

Chronex Ltd
Email: support@trychronex.com