Refund & Returns Policy

Chronex Refund & Return Policy

At Chronex, your satisfaction is our priority. We stand behind the quality of our NAD+ liposomal supplements and strive to ensure your experience is smooth, reliable, and backed by care.

🔁 Easy Replacements for Damaged or Incorrect Items

If your order arrives damaged, defective, or not quite what you expected, we’ve got you covered. Just reach out to our support team within 30 days of delivery with a photo and brief description of the issue. Once verified, we’ll gladly send you a free replacement or offer a full refund—your choice.

🚫 Change of Mind Returns

Because our products are made to order and ship fresh, we’re unable to accept returns for products that are not defective. However, if you ordered by mistake or no longer want the item, please contact us right away—we may be able to cancel it before production begins.

✅ Order Cancellations

Need to cancel your order? No problem—if your order hasn't entered production, we can cancel it and issue a full refund immediately. We recommend contacting us within a few hours of placing your order to ensure eligibility.

📦 Shipping Issues

Please double-check your shipping details at checkout. Unfortunately, we cannot refund or replace orders due to incomplete or incorrect addresses, unclaimed packages, or customs rejections.

💳 How Refunds Work

Refunds are typically issued to your original payment method within 3–5 business days of approval.

🕐 Processing Time

Replacements are processed within 3 business days after approval.

Refunds are issued promptly once your request is confirmed and processed.

Questions?

If you have any concerns or need help with an order, our customer care team is here to help. Just email support@trychronex.com and we’ll respond within 24 hours.